Description

Podtech Data Centers Inc., the employing entity, is a proud member of the IREN Group and we are currently looking to hire!

IREN is a leading next-generation data center business powering the future with 100% renewable energy. We build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.

We have grown substantially since 2019, from our inception in Australia to now having several facilities across North America and being listed on NASDAQ… and we are just getting started! By joining us, you will be contributing to the future of sustainable high-performance compute and the local communities we strive to have a positive impact on.

The Technical Services Manager is responsible for leading the day-to-day technical support operations for HPC and server infrastructure within a mission-critical data center workplace. This role manages the Data Center Technician organization and serves as the primary owner for hardware deployments, smart hands services, operational support activities, customer requests, and technical service delivery.

Working under the Technical Operations Manager,



the Technical Services Manager ensures that operational support activities are executed safely, efficiently, and consistently while maintaining high levels of customer satisfaction and infrastructure availability. This role acts as the bridge between customers, operations, engineering, facilities, and vendor support teams.

The Technical Services Manager does not directly manage OEM technicians or vendor contracts, which fall under the responsibility of the HPC Vendor Services Manager, but works closely with that team to coordinate repairs and hardware support activities.

Requirements

Education

- Degree, diploma, or equivalent experience in Information Technology, Computer Systems, Electronics, Engineering Technology, or a related field.

Experience

- 5+ years of experience in data center operations, HPC environments, or mission-critical infrastructure.
- 3+ years of leadership experience managing technical operations teams.
- Experience supporting enterprise server, storage, and network infrastructure.
- Experience working within a 24/7 operational environment.

Technical Knowledge

- HPC and server infrastructure operations
- Hardware deployment and installation practices
- Linux and server hardware fundamentals
- Data center operations and best practices
- Incident, change, and problem management
- Asset and inventory management
- Customer service delivery

📌 Technical Service Manager (British Columbia)
🏢 IREN
📍 British Columbia