We are looking for some great people, technical help desk experts who love helping customers.
What You'll be Doing?
- Serving as the first point of contact for customers seeking technical assistance on all product lines by phone, email, chat or tickets with the objective of first contact resolution.
- Determining the best solution based on the issues and details provided by the customer.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Experience and Skills Needed?
- Customer experience dealing with complex issues, trouble shooting and problem resolution.
- Demonstrate strong communication and interpersonal skills.
- A 1-2-year technical diploma in computer or telecommunications studies.
- Industry recognized certification such as CompTIA Network+, Cisco CCNA, CCT would be preferred.
- A good understanding of computer systems, mobile devices, Televisions, and other interconnected devices.
- Strong analytical skills, the ability to visualize, gather accurate information, articulate, analyze and handle complex problems.
- Proven experience as a help desk technician or other customer support role.
- Open availability (24/7) to work days, evenings and weekends. Overnight shifts are a possibility.
Competencies Valued?
- A passion for and responsibility to the customer.
- A passion for the work you do and how you do it.
- A strong work ethic reliable and committed.
- A passion for learning.
- A love of volunteering your time to help others.
- A willingness to collaborate with other team members.
What's In It For You?
- Excellent salary: $26.48/hour plus sales incentives!
- Health, Dental and Vision benefits.
- Company matched pension plan.
- Health and Wellness benefits.
- Flexible work workplace.
- Employee discounts on all products and services.
📌 Technical Support Representative Tier 1 (Regina)
🏢 Autism Services
📍 Regina
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