Position Summary

The successful Ticket &

- Retail Sales Attendant will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude. The Ticket &
- Retail Sales Attendant reports directly to the Ticket &
- Retail Sales Manager. Please note this is a seasonal/contract position.

Crew Perks: Competitive Wage

Retention Bonus - up to $500.00!

Complimentary Cruise Tickets &

- Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training Duties and Responsibilities: Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers

Explain products or services and prices, and answer questions from guests

Collect outstanding balances for reservations, and collect payment vouchers from third party distributors

Make and confirm cruise reservations using telephones, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available

Resolve customer complaints regarding booking, ticketing and special boarding needs

Address guests by name and recognize their special occasions

Assist with retail inventory and stocking shelves

Explain and advertise local products sold in gift shop

Use Point of Sale system to cash out guests cruise tickets and retail items purchased

Contact guests about changes to their cruise date,



time or departure location

Follows all safety policies, departmental policies, and service standards

Adheres to all health and safety regulations

Additional job duties as assigned Requirements &

Qualifications: O.S.S.D. or equivalent as recognized by the Ministry of Education

Must have a minimum of one (1) year customer service experience Required to use computers and computer applications such as Microsoft Word &

- Excel Must have excellent oral communication skills – expression, listening and comprehension

Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form

Cash handling / basic math skills are required; agents collect money from guests, and return proper change

Must be reliable, responsible, and dependable

Will work for extended periods without sitting

Will be required to be available for work on all major holidays

Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)

Must possess a service orientation

Must be careful about details and thorough in completing tasks

Must deal calmly and effectively with high-stress situations

If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire) City Cruises Canada does not use AI technology in any part of the recruitment process. #CityCruisesCAN

📌 Ticket & Retail Sales Agent (Gananoque)
🏢 Hornblower
📍 Gananoque