Elevate your IT career with De Havilland Aircraft of Canada as an IT Support Analyst. Provide top-notch technical support to enhance user experience and operational efficiency.

As an IT Service Center Analyst, you are the face of De Havilland's IT department, ensuring that all Fleet business users receive timely assistance. This role is pivotal in managing user requests, addressing incidents promptly, and maintaining high standards of service.

You will work closely with internal IT teams to resolve complex issues and improve workflows.

Key Responsibilities:

- Provide first-level technical support via calls and desk-side assistance
- Manage workload according to KPIs and SLAs
- Execute account management activities (MACD)




- Revise workflows based on evolving IT services
- Coordinate the resolution of complex user issues

Requirements:

- Bachelor’s degree in computer science or relevant field
- 2-5 years of IT experience in user-facing roles
- Experience in Service Desk, desktop support, or customer service
- Proficiency in Microsoft Office, Windows 11, and Active Directory
- Solid communication and problem-solving skills

Ensure seamless IT support and contribute to De Havilland's legacy of aviation excellence.

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📌 IT Support Analyst at De Havilland (Calgary)
🏢 De Havilland Aircraft of Canada
📍 Calgary