Elevate your tech career as a Senior Desktop Engineer with GEI. You'll provide essential Tier 1 support to both local and remote employees, ensuring smooth user experience with desktops and mobile devices.
In this pivotal role, you will support end users with hardware and software issues via phone, email, and Microsoft Teams. Key responsibilities include managing ticket queues, configuring devices, and assisting in user onboarding. Your expertise will boost productivity by delivering high-quality, timely technical assistance, both individually and collaboratively with senior technicians.
Key Responsibilities:
- Provide user support for hardware and software issues - Manage and assign incoming ticket requests efficiently - Configure and deploy Windows laptops and peripherals - Assist new hires with account setups and laptop deliveries - Maintain documentation and contribute to the knowledge base
Requirements: - 1-3 years of desktop or helpdesk support experience - Familiarity with Windows 10/11 and Microsoft 365 - Solid troubleshooting and communication skills - Ability to work independently with minimal supervision - Associate degree or equivalent experience preferred
Harness your technical skills to empower users and drive efficiency as a Senior Desktop Engineer at GEI.#J-18808-Ljbffr