Overview
The Technical Deployment Manager is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing a small number of customer onboardings and other services such as migrations, consulting hours and custom scope. The role is responsible for providing technical consulting services to the Docebo client-base, including configuration and troubleshooting of Docebo add-on modules, API usage and workflow guidance, and technical assistance for Single Sign-on applications.The Technical Deployment Manager will also work with customers remotely to understand customer needs and prepare documentation or provide guidance on technical workflows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering, Professional Services, and Customer Success Teams.Responsibilities
Partner with customers from various countries, managing multiple projects concurrentlyWork with customers to identify and document Success CriteriaDevelop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectivesScope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development effortDevelop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)Develop SQL queries to be installed on customer’s platform as custom reportsDocument project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departmentsLend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clientsPrevent, identify, quantify and communicate risks internally and externallyManage ongoing implementation, project documentation,



and ensure projects and teams stay within utilization and budget targetsMaintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customersWhat it takes to be successful
Good understanding of consulting processes and SaaS software implementationA natural inclination to resolve customer problems and help them be highly successfulFast learner, excited and willing to learn new technology on an ongoing basisAbility to write effective technical documentationA strong desire to become a Docebo product expertBuild and maintain solid customer relationships through clear proactive communicationAbility to ask questions to deeply understand customer needsAbility to travel as required (10% or less)Proficiency in English language, spoken and written. Business knowledge of other languages (especially Italian, French, German and Spanish) is a plusRequirements
Typically 4+ years of relevant work experienceTypically 2+ years of relevant work experience in a customer facing role in a SaaS companyMinimum of 1 year of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etcAt least Bachelor level or equivalent higher education, possibly with a background in technical subjects (e.G. Bachelor of Science or Bachelor of Engineering equivalent)Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web servicesBasic knowledge of SSO protocolsBasic knowledge of middleware automation development (Workato, Zapier, Mulesoft, etc.)Basic SQL knowledgePreferred Requirements




Extensive knowledge of SAML and/or Open ID ConnectBasic coding ability in at least one programming languageExperience working with large accounts in the enterprise spaceExperience with integrating HIRS, CRM, and calendar systemsBenefits
Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to youEmployee Share Purchase PlanCareer progression/internal mobility opportunitiesFour employee resource groups to get involved with (the Docebo Women 's Alliance, PRIDE, BIDOC, and Green Ambassadors)WeWork partnership and “Work from Anywhere” programAbout Docebo
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do -
Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact.
If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!EEO Statement
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations(at)docebo.Com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
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📌 Technical Deployment Manager (Winnipeg)
🏢 Docebo
📍 Winnipeg