A&W; Restaurants in Kamloops, BC is seeking a Restaurant Manager to start immediately at our Valleyview location.

Base Salary: $52,000
Hours Per Week: 40
Language: English
Education: Secondary School Certificate or equivalent
Experience: 5 years’ experience in Restaurant Management

Benefits include an optional employee-contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, and AD&D;, along with an optional employee-contributed Group RRSP. Vehicle and Cell Phone allowance with quarterly bonus potential of 15% of salary.

A&W; restaurants operate across Western Canada under the McMurray Group. We are committed to creating a positive people-centered workplace built on respect, teamwork, and open communication.

ROLE

The Restaurant Manager is responsible for all aspects of restaurant operations including customer experience quality and consistency, adherence to A&W; standards, Provincial WCB, Employment and Health Regulations, development of a motivated and productive team, and ultimately the growth and profitability of the business.

RESPONSIBILITIES

Operations

- Balance key goals including food quality, speed of service, guest experience, and cost control through effective oversight of operating systems.
- Oversee weekly P&L; performance including cost of goods, labour costs, and operating expenses.
- Maintain A&W; operational standards and conduct regular performance reviews; identify areas for improvement and implement corrective actions.
- Ensure compliance with WorkSafeBC, public health, and provincial employment standards.
- Develop and manage staff scheduling to meet labour targets and support smooth operations.
- Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.
- Foster a positive workplace environment and team morale.




- Monitor and enforce adherence to health and safety regulations and food safety standards.

Human Resources

- Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
- Address performance issues, coach team members, and terminate employment when required.
- Provide leadership development, mentoring, and succession planning.
- Lead restaurant meetings and support effective communication.
- Ensure payroll and scheduling practices comply with employment standards.
- Promote a safe, healthy, inclusive workplace.
- Document critical incidents and report appropriately.
- Ensure monthly Health & Safety meetings are completed, documented, and followed up.
- Maintain strong knowledge of HR policies and ensure consistent application.

Financial

- Complete daily, weekly, and period-end accounting and administrative tasks accurately and on time.
- Manage inventory processes including ordering, waste tracking, cost control, and weekly counts.
- Apply cash, food cost, and labour cost controls to ensure profitability.
- Achieve financial targets by managing controllable costs and optimising operations.
- Forecast sales volume and adjust strategies to meet budget and growth targets.
- Monitor revenues and adjust procedures when appropriate.

Customer Service

- Ensure cleanliness, sanitation, and safe food‑handling practices throughout the restaurant.
- Maintain high guest satisfaction through effective staffing, preparation, and leadership.
- Oversee local marketing initiatives and community engagement.
- Address guest incidents and complaints using effective service recovery.
- Ensure team appearance,



behaviour, and professionalism meet A&W; standards.
- Monitor guest feedback trends and adjust strategies as needed.
- Resolve customer concerns and ensure compliance with health and safety regulations.

QUALIFICATIONS & REQUIREMENTS

- Strong interpersonal, communication, and leadership skills with supervisory experience.
- Expertise in all restaurant positions and operating systems.
- Thorough knowledge of standard Restaurant Operating Systems and Standards.
- Strong ability and interest in developing others.
- Ability to complete accounting tasks and manage administrative responsibilities.
- FOODSAFE Level 1 required; Level 2 preferred.
- Basic or Intermediate First Aid certification.
- High school diploma or equivalent; hospitality training an asset.
- Proficiency in POS systems, Windows 11, and Microsoft 365 Business.

COMPETENCIES

- Leadership & People Development: Ability to inspire, coach, and develop team members.
- Operational Expertise: Strong understanding of restaurant systems, standards, and regulatory requirements.
- Financial Insight: Ability to manage budgets, analyze P&Ls;, and control costs.
- Customer Focus: Commitment to delivering positive guest experiences.
- Decision‑Making: Ability to make sound decisions under pressure.
- Communication: Robust verbal and written communication skills.
- Problem‑Solving: Ability to identify issues, assess risk, and implement solutions.

WORKING CONDITIONS

- Fast‑paced food service environment.
- Standing for extended periods; occasional lifting up to 25 lbs.
- Repetitive motion and lateral stepping for extended periods.
- Flexible availability including evenings, weekends, holidays, and emergencies.
- Responsible for full restaurant oversight during operating hours.

Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.

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📌 Restaurant Manager (Kamloops)
🏢 A&W Restaurants
📍 Kamloops