Northern Dock Systems is a leader in the industrial equipment industry, providing innovative solutions for loading docks, industrial doors, and HVLS Fans. We are committed to safety, efficiency, and customer satisfaction, building our reputation on honesty and integrity.

We’re looking for a Service Estimator who is analytical, organized, resourceful, and enjoys solving problems. If you’re someone who can look at a service request, piece together the details, determine what’s required, and turn it into an accurate, professional quote—you could be a great fit for our team.

Why This Role Matters

As our Service Estimator, you’ll be at the centre of our service operation, working closely with Service, Sales, Operations, Accounting, vendors, technicians, and customers.

Every day will bring something different. You’ll review service requirements, investigate parts and labour needs, work with suppliers, analyze costs, prepare estimates, and help our teams deliver the right solution to the customer.

This is a great opportunity for someone who enjoys problem-solving, working with numbers and technical information, and being part of a fast-paced team where their work has a direct impact.

What You'll Be Doing

- Prepare accurate and detailed estimates and quotations for service, new equipment, and preventative maintenance work.
- Review customer requirements, specifications, photographs, manuals, and other documentation to determine labour, materials, parts, and time requirements.
- Investigate and resolve discrepancies by gathering and analyzing information.
- Prepare and complete Preventative Maintenance (PM) reporting.




- Work closely with Accounting to review quotations, including pricing, time on site, and customer requirements or limitations.
- Work closely with Sales Representatives, Account Managers, Service teams, and Operations to prioritize and coordinate work orders.
- Build and maintain strong relationships with suppliers and vendors.
- Monitor material costs, supplier pricing, availability, and lead times.
- Research parts and materials through photographs, technical manuals, manufacturers, and supplier contacts.
- Communicate with Operations Managers, facility managers, customers, vendors, and other stakeholders as required.
- Independently monitor applicable customer portals and manage work orders.
- Follow up with outside vendors to obtain job status updates and ensure requirements are being met.
- Maintain accurate information in our internal Customer Relationship Management (CRM) system.
- Support vendor management and ensure required documentation is maintained and up to date.
- Follow NDS and supplier warranty procedures when applicable.
- Support the National and local Service departments as required.
- Identify opportunities to improve service estimating processes, procedures,



and workflows—and bring forward ideas that make the team better.
- Assist with administrative tasks and other duties as required.

What You'll Bring

We’re looking for someone who is curious, resourceful, organized, and comfortable taking ownership.

Ideally, you will have:

- 3–4 years of experience in estimating, quoting, service coordination, or a related role.
- A college diploma or university degree in Business Administration, Construction, Engineering, Accounting, or a related field is an asset.
- Strong working knowledge of Microsoft Excel, Word, Outlook, and Dynamics CRM.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and the ability to work accurately with numbers, costs, and technical information.
- Excellent organizational and time-management skills.
- The ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills and the confidence to work with customers, vendors, suppliers, and internal teams.

The NDS Difference

At NDS, people are at the heart of what we do.

You’ll join a team where collaboration matters, ideas are encouraged, and people are given the opportunity to make an impact. We believe in honesty, integrity, accountability, and continuous improvement, and we take pride in the relationships we build—with our customers, our vendors, and each other.

If you’re looking for more than just another estimating job and want the chance to learn, solve problems, build relationships, and play an important role in a growing Canadian company, we want to hear from you.

📌 Service Estimator - lévis (Levis)
🏢 Northern Dock Systems
📍 Levis