As a Hitch Pro at U-Haul, I specialized in the installation, maintenance, and inspection of trailer hitches, towing accessories, and related equipment. I provided excellent customer service by ensuring every installation was completed safely, accurately, and in accordance with manufacturer and company standards.

Job Title

Hitch Pro

Key Responsibilities

- Install trailer hitches, wiring harnesses, brake controllers, and towing accessories on a variety of vehicle makes and models.
- Perform vehicle inspections to determine compatibility and ensure safe towing configurations.
- Troubleshoot and resolve installation issues while maintaining high-quality workmanship.
- Explain towing equipment, proper usage, and safety procedures to customers.
- Maintain a clean, organized, and safe work environment.
- Use hand and power tools to complete installations efficiently and safely.
- Follow company policies, safety regulations, and manufacturer specifications.
- Assist with inventory management and ensure parts and equipment are properly stocked.




- Collaborate with team members to meet customer service and productivity goals.

Skills & Qualifications

- Mechanical aptitude and experience using hand and power tools.
- Knowledge of vehicle electrical systems and towing equipment is an asset.
- Strong problem-solving and troubleshooting skills.
- Excellent customer service and communication abilities.
- Ability to lift up to 50 pounds and work in a physically demanding environment.
- Solid attention to detail and commitment to safety.
- Ability to work independently and as part of a team.

Key Achievements

- Consistently completed hitch and towing equipment installations accurately and efficiently.
- Maintained high safety and quality standards while minimizing installation errors.
- Delivered exceptional customer service by educating customers on safe towing practices and equipment operation.
- Supported overall store operations through teamwork, organization, and attention to detail.

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📌 Customer Service Representative (Hamilton)
🏢 U-Haul
📍 Hamilton