Holt Renfrew offers a competitive total compensation package, including generous employee discount, pension, health and dental benefits, tuition assistance, and continuous learning and development.
Responsibilities
- Provide day‑to‑day supervision on the sales floor.
- Coach and train associates to maintain luxury standards and achieve customer service targets.
- Resolve customer issues and/or complaints and keep manager informed.
- Recommend changes and solutions to enhance customer sales and service standards.
- Actively participate as a training facilitator for sales and service programs and other company training programs.
- Assist in launching and maintaining selling tools and sales and service programs.
- Assist associates in developing, maintaining and growing an active store client base and strong customer relationships.
- Participate in recruitment and selection of associates.
- Assign work and assignments to associates as required.
- Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues.
- Provide input into associate performance assessments and appraisals, performance improvement plans.
- Assist in organizing and conducting regular department team meetings and keep the team informed on upcoming sales and service initiatives.
- Maintain high standards of merchandise presentation at all times.
- Maintain day‑to‑day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required.
- Model leadership behaviours that promote a culture of open communication, employee development and trust.
- Maintain all Health & Safety practices to code.
- Perform other duties as assigned.
- Ensure compliance with privacy policies, regulations, and cyber security measures.
Measures of Success
- Contribution to financial objectives and department goals.
- Individual objectives linked to achievement of department goals.
- Feedback from internal and external clients.
Qualifications
- 1–3 years supervisory experience with accountability for sales and service.
- Proven track record of exceeding sales and profit targets.
- Adaptable and comfortable with change.
- Retail selling experience in a luxury setting preferred.
- Confident and effective communication (written & verbal) and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Entrepreneurial spirit.
- Excellent communication in French and English.
Compensation & Benefits
Hiring Range: $57,000 - $69,000 per year. Final compensation will be based on candidate's skills, experience, and performance.
EEO Statement
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. If you need accommodations, please email