We are a fast-paced veterinary clinic dedicated to providing exceptional care for our patients and outstanding service for their owners. We are seeking a friendly, organized, and dependable Client Service Representative (CSR) to join our team. This role is the first point of contact for our clients and plays a vital role in creating a positive and supportive experience for both clients and patients.
Key Responsibilities
- Greet clients warmly in person and over the phone
- Answer a high volume of phone calls in a professional and efficient manner
- Schedule appointments and manage the clinic calendar
- Troubleshoot client concerns with empathy, professionalism, and clear communication
- Relay information accurately between clients, veterinarians, and technical staff
- Process payments and maintain accurate client and patient records
- Support daily front-desk operations in a fast-paced environment
- Maintain a calm, positive attitude during busy or stressful situations
Qualifications & Skills
- Excellent verbal and written communication skills
- Comfortable answering phones and handling multiple tasks at once
- Solid problem-solving skills and ability to de-escalate client concerns
- Friendly, compassionate, and client-focused demeanor
- Ability to work efficiently in a fast-paced environment
- Basic computer skills; experience with veterinary software is a plus
- Previous customer service experience preferred
What We Offer
- A supportive, team-oriented work environment
- Opportunities to learn and grow within the veterinary field
- Competitive pay based on experience
- Employee pet care discounts (if applicable)
- Health insurance, Dental, RRSP matching
Schedule
- Full time
- Weekdays / evenings
Job Type: Full-time
Benefits
- Dental care
- Life insurance
- On-site parking
- Paid time off
- RRSP match