Join Richardson Wealth as a Journey Analyst and help shape an creative digital strategy. Collaborate with stakeholders to enhance the client experience with a focus on operational efficiency.
In this contract position, you'll support journey owners through market research, journey optimization, and agile execution. Your work will be pivotal in integrating digital touchpoints to attract clients, advisors, and employees. A passion for improving customer experience and solid analytical skills are essential.
Key Responsibilities:
• Collaborate with journey owners and stakeholders for journey vision
• Define and document optimized journeys and acceptance criteria
• Facilitate program increment planning sessions
• Support the IT team by clarifying user stories
• Visualize requirements and complete required artifacts
Requirements:
• Minimum 2 years as a journey or business analyst
• Understanding of the Wealth Management industry
• Strong coordination skills across stakeholders
• Proven client and advisor experience analysis
• Degree in Business or Marketing
Elevate your career as a Journey Analyst by driving impactful digital transformations at Richardson Wealth.
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📌 Digital Journey Analyst at Richardson Wealth (Toronto)
🏢 Richardson Wealth
📍 Toronto