Job Overview

The Memory Living Manager will work collaboratively with the Health & Wellness Manager and the Regional Manager of Care in planning, managing, and leading all aspects of the Memory Living Neighbourhood, including directing the Memory Living team members and executing the Memory Living Program Standards. The Manager is passionate about providing the highest quality of services to residents and creating a caring home environment for individuals with dementia or Alzheimer’s.

Key Activities

The role is people‑intensive, with a substantial component involving resident/family relations and team member relations. The Manager is a hands‑on leader who works alongside Neighborhood team members while creating a resident‑centered environment.

Resident Relations

- Builds relationships and interacts with residents and families.
- Provides a sense of routine and structure, while supporting flexibility and spontaneity.
- Uses the nursing process and dementia care intervention strategies to provide highly individualized care.
- Coordinates communications with residents, families and Neighborhood team.
- Completes required documentation for admissions, discharges and ongoing care as per Program Standards.
- Assists in developing person‑centered life plans.
- Ensures residents enjoy structured daily activities.
- Participates in community outreach.

Leadership

- Hires, trains, coaches, supervises and leads a quality team.
- Plans, organizes, develops and leads overall operation in the Memory Living Neighborhood.
- Partners with Life Enrichment to ensure a variety of activities are available throughout the day and evening.
- Designs, schedules and facilitates the Neighborhood program, incorporating Life Skills and dementia‑appropriate activities.
- Communicates professionally with Health & Wellness Manager, General Manager and Department Leads.
- Ensures all staff have completed required training and renewals.
- Provides coaching, support,



direction and feedback to staff.
- Promotes a positive, respectful and supportive environment for residents, families, visitors and staff.

Regulatory Compliance

- Ensures team members perform duties in accordance with policies, procedures, regulations, laws and policies.
- Follows health and safety policies and procedures.
- Addresses identified safety issues in a timely manner.
- Maintains confidentiality of resident personal information.

Experience

- Minimum two (2) years of related healthcare experience.
- Minimum two (2) years with residents with Alzheimer’s disease and other dementias in a residential setting.
- Minimum two (2) years of previous management experience preferred.
- Registered Practical Nurse with current certificate of competence with the College of Nurses of Ontario.
- A degree such as gerontology, therapeutic recreation or related field with minimum of three years of management and direct supervision experience preferred.
- Completion of a specialized behavioral education certification program (GPA, P.I.E.C.E.S, Montessori methods) an asset.

Skills & Abilities

- Warm personality with empathy and understanding of dementia needs.
- Ability to work independently and as part of a team.
- Strong group facilitation skills.
- Competent training skills.
- Customer service excellence, ensuring resident satisfaction.
- Effective communication and translation of business setting.
- Ability to respond to emergency situations.
- Proficient in Microsoft Office: Word, Excel, PowerPoint.

About Us

At Chartwell we are committed to making people’s lives better and to a diverse, inclusive workplace. We are an equal‑opportunity employer and welcome applications from all qualified candidates, including those with disabilities.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position. We thank all applicants for their interest, but only those selected for further consideration will be contacted.

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📌 Memory Living Manager (Oakville)
🏢 Chartwell Retirement Residences
📍 Oakville