Intelcom | Dragonfly is Canada’s leader in last-mile logistics. With more than 100 sorting stations and operations across three continents, we deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role: At the Heart of the Chain
- Assist in unloading trailers and verify freight against manifests
- Scan, sort, and process packages, including defective items and returns
- Conduct van audits and support sorting operations
- Support and assist shipping, receiving, dispatching, and inventory management
- Support and maintenance of warehouse systems and ensure operational efficiency
- Process returns and complete required documentation in accordance with SOPs
- Handle customer pickups and front desk assistance to customers
- Resolve delivery issues by following SOPs and coordinating with relevant teams
- Escalate special cases to management when needed
- Print labels and prepare required documentation
- Process broker returns and return-to-client shipments
- Prepare daily reports and maintain accurate records
- Perform data entry tasks as needed
- Train and mentor new employees
- Collaborate with Operations teams to uphold quality standards
- Complete supervisor-assigned tasks as required
- Maintain a clean, organized and hazard-free work setting
- Comply with all Health & Safety protocols
- Provide support for clients and IDCs
- Respond to customer inquiries via phone and email
- Process customer service email requests
- Other duties as assigned
Work Environment
Fast-paced warehouse setting with shift-based schedules.
Why Join Intelcom | Dragonfly?
- Short- and medium-term growth opportunities
- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.