Title : Customer Marketing & Operations, West Level: L6

Location : Calgary

Function : Sales - Chain Retail / Customer Marketing & Operations

Manager : Sales Director, Chain Retail

Role Purpose : Support customer marketing and operations for the West Chain Retail business, helping convert brand, category, and customer plans into timely execution, broker coordination, materials, and operational follow-through.

Key Responsibilities

- Coordinate customer marketing and operational execution for West chain retail customers and broker partners.
- Support activation calendars, customer materials, planogram/merchandising inputs, launch readiness, and execution trackers.
- Partner with KAMs, Category Manager, Marketing, CSP, Supply, Finance, and brokers to resolve issues and maintain execution discipline.
- Monitor customer deadlines, planogram windows, service issues, data inputs, samples/assets, and follow-up actions.
- Support with Customer listings applications with government board of AGLC and SLGA.
- Prepare performance updates, customer meeting materials, action logs, and operational reports.




- Support translation of brand/category plans into customer-ready tools and field execution guidance.
- Identify process improvements that improve broker coordination, customer service, and market execution.

Qualifications

- 3+ years of customer marketing, sales operations, retail operations, broker coordination, commercial operations, or project coordination experience.
- Robust organization, communication, detail management, and cross-functional follow-through.
- Understanding of chain retail, planogram windows, customer materials, or merchandising preferred.
- Ability to work with KAMs, brokers, Marketing, CSP, Supply, and Finance partners.
- Comfort managing multiple deadlines and customer-specific requirements.

Compensation Range : $57,750.00 CAD - $96,250.00 CAD

This posting is being published in relation to a currently existing vacancy. Please note that Diageo uses artificial intelligence in the recruitment process as that term is defined under O. Reg 476/24.

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📌 Customer Marketing & Operations Associate, West (Calgary)
🏢 Diageo
📍 Calgary