Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Sr Program Asst-Gen (Gr8) Job Title Academic Programs Coordinator Department Administrative Support | Department of Statistics | Faculty of ScienceCompensation Range $4,739.00 - $5,102.00 CAD MonthlyPosting End Date August 14, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date.Job End Date August 31, 2027 This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.Job SummaryThe Department of Statistics in the Faculty of Science is a growing academic unit with increasing demand for undergraduate teaching in Statistics and Data Science. The Academic Programs Coordinator plays an important role in supporting the effective administration and delivery of undergraduate and graduate course offerings by coordinating course operations, student administrative processes, and instructional support activities. The Academic Programs Coordinator serves as a key administrative resource for students, faculty, and teaching assistants, helping to resolve complex administrative issues related to course delivery, registration, scheduling, accommodations, and related processes. The role coordinates teaching assistant recruitment, onboarding, scheduling, and support; administers course-related systems and student support tools; and contributes to the planning, documentation, and continuous improvement of departmental processes related to teaching and learning. Working independently under general direction, the Academic Programs Coordinator exercises judgment in interpreting and applying policies and procedures, resolving complex administrative issues, and providing operational recommendations to support effective course and program delivery within the Department.Organizational StatusThis position reports to the Director of Finance, HR, and Operations in Statistics. The Academic Programs Coordinator will also receive instructions from the Department Head and work collaboratively with our team of faculty members, instructors, and staff.Work PerformedAcademic Administration & PlanningCoordinates and oversees the administrative delivery of undergraduate and graduate course offerings, ensuring consistency across multi-section courses and alignment of scheduling and course logisticsServes as Department Timetable Representative; liaises with Faculty and University scheduling units to resolve conflicts and secure appropriate teaching space, and support timetabling of course offeringsMonitors enrollment, waitlists, and section utilization, and term-over-term trends; prepares reports and provides recommendations to department leadership to optimize course offerings, section capacity, and TA allocationsMaintains and develops in collaboration with department leadership administrative procedures, timelines, and documentation related to course scheduling and deliveryIdentifies workflow issues and recommends procedural improvementsStudent AdvisingServes as the primary administrative resource for student inquiries related to undergraduate Statistics and Data Science courses and programs; resolves complex exceptions involving registration, accommodations, scheduling conflicts, and grading processes, interpreting applicable policies and escalating academic decisions as appropriateCoordinates administrative processes related to suspected academic misconduct in accordance with University policy, including documentation, case tracking, and communication with instructors and relevant academic unitsIdentifies recurring student service issues and recommends changes to workflows, communications,



or resources to improve the student experience and reduce administrative delaysTeaching Assistants ManagementCoordinates TA staffing operations for supported courses, including recruitment administration, onboarding, training, scheduling, and workload trackingAnalyzes course delivery needs, enrollment patterns, and instructional requirements to support TA allocation planning and provides operational recommendations to instructors and department leadershipProvides functional supervision and first-level support to undergraduate and graduate TAs; clarifies expectations,monitors assignments and timelines, resolves routine issues related to course delivery and administrative processesCoordinates administrative processes related to TA performance concerns, including documentation, follow-up, communication with instructors and department leadership, and implementation of appropriate actionsDevelops and maintains TA-related procedures, documentation, and communication resources to support consistency, compliance, and efficient onboarding across coursesEducational technologies developmentAdministers and maintains course delivery platforms, instructional materials, and related support systems (e.G., LMS content, assessment tools, and submission/feedback systems), ensuring accuracy, accessibility, and operational readinessAdministers and enhances student support tools and web-based resources, including the department’s Undergraduate Inquiry Webform (i.E., student support ticketing system) and Statistics/Data Science Course Mapper, to improve service delivery, access to information, and administrative efficiencyTroubleshoots issues related to educational technologies and coordinates resolutions with administrative and IT team members; identifies recurring issues and recommends system or workflow improvementsSupports the development, implementation, and documentation of new tools and processes that improve course administration and student support service deliveryCommunicationsLeads course operations communications and coordination across faculty, TAs, and students; convenes meetings, maintains shared schedules, and ensures timely dissemination of operational information and updatesDevelops, prepares, and coordinates administrative communications to undergraduate students enrolled in Statistics and Data Science programs and courses, ensuring accuracy, consistency, and alignment with departmental and University policiesAdvises on communication approaches for complex or high-volume student issues and supports the development of standardized messaging, FAQs, and service resourcesSpecial projects and dutiesLeads or supports special projects related to course administration, service delivery, workflow redesign, systems implementation, and student support processes, as assigned by department leadershipUndertakes other related responsibilities consistent with the qualifications and scope of the positionConsequence of Error/Judgement Errors in judgment may result in the inefficient use of resources and may damage the image and reputation of the University and the Department of Statistics.Supervision ReceivedWorks independently with general direction of Chairs of the Undergraduate Development and Enhancement Committee in the Department of Statistics and the faculty members teaching the courses supported by this role.Supervision GivenWill provide functional supervision for undergraduate and graduate teaching assistants.Minimum QualificationsHigh School graduation, plus two year post-secondary diploma, plus four years of related experience, or an equivalent combination of education and experienceWillingness to respect diverse perspectives, including perspectives in conflict with one’s ownDemonstrates a commitment to enhancing one’s own awareness, knowledge,



and skills related to equity, diversity, and inclusionPreferred QualificationsInterpersonal Skills: Ability to make thoughtful, informed, and thorough decisionsEffective diplomatic and interpersonal skillsAbility to exercise sound judgmentAbility to listen actively and attentively, and obtain clarification as requiredAbility to deal with a diversity of people in a calm, courteous, and effective mannerAbility to approach interactions with an awareness of sensitive issues. e.G., issues concerning specific culturesAbility to guide parties with differing opinions to consensusAbility to develop and maintain cooperative and productive working relationshipsAbility to work effectively with minimal supervisionCommunication: Excellent verbal and written communication skillsAbility to compose correspondence, reports, presentations, and other written materials using clear concise business EnglishAbility to select the most effective communication media for a situationAbility to respond appropriately to inquiries in person, on phone, and in writing, and make appropriate referralsAbility to accurately proofread for spelling, grammar, and punctuationAbility to exercise tact and discretionOrganizational Skills: Excellent planning skillsAbility to investigate and synthesize complex informationAbility to be thorough, accurate, and have a high level of attention to detailAbility to effectively manage multiple tasks and prioritiesAbility to take initiative and to work independently as well as in a team environmentAbility to work under pressure and manage a number of projects concurrentlyAbility to develop and implement policies and proceduresAbility to understand and apply policies, procedures, and instructionsAbility to analyze and redesign workflow/business processes to make them more efficient and effectiveAbility to analyze problems, identify key information and issues, and effectively resolve themAbility to identify and correct missing and incomplete dataAbility to anticipate problems and issues and plan aheadAbility to prioritize and work effectively under pressure to meet deadlinesAbility to create and accurately maintain record and filing systemsAbility to gather, record, and organize informationTechnical SkillsAbility to read and comprehend technical materialAbility to prepare complete, concise, and understandable technical documentationAbility to learn new software programsKnowledge and ExperiencePrior experience working as a teaching assistant is preferred, particularly at UBC and/or for STAT/DSCI courses. The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, creative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together? Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadiansand permanent residents will be given priority. If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [email protected].#J-18808-Ljbffr

📌 Academic Programs Coordinator (Winnipeg)
🏢 The University of British Columbia
📍 Winnipeg