Elevate property management service as a Team Lead Concierge with FirstService Residential. Train and mentor the concierge staff while delivering outstanding customer service each day.
In this role, successful candidates will provide leadership in maintaining high standards for excellence in service, be adept at problem-solving, and create team cohesion. The position demands at least two years of direct customer service experience and a passion for empowering others. You will also serve as the primary concierge during peak hours, showcasing your customer service skills in a rewarding workplace.
Key Responsibilities:
• Train and mentor concierge staff in service excellence
• Serve as main Concierge during peak hours
• Foster a cohesive team dynamic and problem-solving skills




• Ensure a high standard of service delivery
• Assist clients with inquiries and resolve concerns promptly
Requirements:
• Minimum two years of direct customer service experience
• Previous supervisory or team lead experience preferred
• Strong command of English; Mandarin/Cantonese a plus
• Ability to patrol property in various conditions
• Capable of handling packages from couriers safely
Bring your leadership skills, customer service excellence, and team empowerment to FirstService Residential.
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📌 Team Lead Concierge at FirstService Residential (Burnaby)
🏢 FirstService Residential Canada
📍 Burnaby