To manage a portfolio of some of Book Depot’s smaller to mid-size existing clients by acting like a strategic partner and providing an exceptional, frontline customer experience, with the goal of growing market share and selling products at high margins.

***Annual salary range is between $51,000 to $68,700, plus commission based on sales performance.

Strategic

- Key measurables or activity-based leading indicators that the job is accountable for includes:
- Monthly and annual sales targets for primarily our mid-size existing clients (orders of $5k-$250k)
- Weekly analysis and projections on sales revenue for the upcoming 4-week period and how combined they are tracking towards targets (by account)
- Sales dashboard that provides real-time sales data (by portfolio and individual accounts)
- Realtime sales data on pending/shipped sales and how combined they are tracking towards targets (by account)
- Collaborate with peers to share industry, client news and share best practices
- Quarterly EOS Rocks
- Personal development goals through Catalytic Coaching and 5-5-5’s

In addition to the strategic purpose of the role outlined above, you will:

- Promote products and services
- Close sales by means of excellent customer service, sales skills, and a deep understanding of the industry and client’s business strategy, with the help of an established sales process
- Build on and gain deeper knowledge and rapport with clients to increase sales
- Meet or exceed monthly and annual sales goals
- Build and use industry-leading sales tools (SRWMS)
- Study new arrivals and maintain a high level of product knowledge
- Accountable to maximize sales/margins
- Build industry knowledge and expertise within international shipping requirements, and keep apprised of any changes
- Provide mentorship to others on leading the Wholesale Sales team’s largest and most complex accounts

Functional

- Maintain positive business and customer relationships to prolong customer lifetime value




- Prioritize and/or elevate client questions and concerns to increase client satisfaction
- Track personal appointments, status reports, and sales
- Provide weekly sales reports/updates to Sales Director
- Coordinate and implement lean aspects on orders with the production team
- Coordinate and assist debt collections with the finance team
- Travel to meet with clients, and provide frontline support
- Attend national and international trade shows
- Provide product highlights to other sales reps
- Provide advice & guidance to other sales reps on sales approaches and presentations
- Other responsibilities as required

People and Culture

- Model Book Depot’s values in all that you do and hold others accountable in maintaining the integrity of them
- Enable Book Depot’s purpose-driven culture of Enchanting the Mind, that is values-aligned, family friendly, high-performing and innovative; and recognize team members who are consistently contributing to this culture
- Ensure everyone is pulling together in the same direction and that you are prioritizing departmental and individual goals
- Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability
- Actively empower the learning and professional growth of your team through encouraging your team’s participation in Book Depot University (BDU), and also being a participant
- Provide mentorship and meaningful feedback to your team

QUALIFICATIONS

- Bachelor’s Degree in Business, Marketing or related field or equivalent training and experience required
- Minimum 2 years’ experience in sales
- Self‑motivated, results‑driven, and can work with minimal supervision
- An overachiever and natural problem solver. You believe barriers present an opportunity
- Ability to build rapport, ask excellent questions, listen, and capture responses
- Excellent organizational and time management skills
- Systematic and highly detail‑oriented
- Ability to always maintain a professional and positive service‑oriented attitude

***DUE TO VOLUME, ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTS. NO AGENCIES OR PHONE CALLS, PLEASE.

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📌 Account Manager (Thorold)
🏢 Book Depot
📍 Thorold