WELL Health Diagnostic Centres is looking for a skilled Patient Care Representative who will be responsible for the first impression when patients enter the clinic and physician/provider support. The PCR may also provide coverage from time to time for other administrative roles throughout the clinic.

Job Description: Patient Care Representative

Reporting to: Clinic Leader / Regional Leader

Why join WELL Health Diagnostic Centres?

- Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.
- Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.
- Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.
- Grow with a Leading Organization: With 50+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.
- Collaborative & Supportive Culture: Work in a team-oriented setting with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

Responsibilities:

Reception:

- Greet incoming patients or physicians, as per script.
- Obtain required patient identification, documentation and history following guidelines.
- Ensure patient has followed correct preparation for their exam.
- Ensure inquiries are answered or referred to the appropriate person.




- Assist patients requiring help in mobility.
- Maintain a clean and tidy reception area as per infection prevention and control guidelines.
- Schedule patients in a timely and effective manner, ensuring to adhere to standardization protocols. Ensure urgent patients are seen on a priority basis. If clinic does not offer requested procedure, assist the physician or patient in locating a procedure time at another MHC clinic.
- Assist Clinic Leader with turnaround report and private pay documentation.
- Assist technologist in preparing patients for diagnostic testing, including but not limited to changing, guiding, assisting in mobility, cleaning etc.
- Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients etc., if trained to do so.
- Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently; including but not limited to locating reports, scheduling appointments, coordinating schedules, biopsies, etc.
- Assist with workflow of the clinic.

Documentation:

- Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner. Patient confidentiality is mandatory.
- Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).

Equipment Operations & Maintenance:





- Operate specific office equipment related to secretarial duties (i.e., computer, computerized telephone, photocopier and fax machine, etc.).
- Observe and report all malfunctions in office equipment.
- Follow manufacturer's guidelines for operation, maintenance and minor troubleshooting.
- Maintain all required logbooks for infection prevention and control protocols.

Reporting:

- Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.

Safety:

- All company and government regulations are to be followed.
- Routine cleaning of work area and equipment to be done as scheduled or needed.

Other:

- Assist other staff members when the workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.

Qualifications, Experience & Requirements:

- 0-2 years of related experience.
- Diploma in Medical Office Administration or related field.
- Minimum typing speed of 35 wpm.
- Good command of the English language, excellent communication, organizational and interpersonal skills are required.
- Ability to work independently and as part of a team.
- Adherence to PHIPA.
- A strong ability to multi-task.
- Maintain competence in position by attending staff meetings.
- CPR & First Aid Certification is encouraged.

Staffing:

Maintain and adjust to staffing rotation pattern as directed by manager or delegate.

Final compensation is determined based on market location, job-related knowledge, skills, experience level, and internal equity. Candidates with significantly more experience may be considered at a higher level with adjusted compensation for certain roles.

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📌 Patient Care Representative (Brampton)
🏢 Welldiagnostics
📍 Brampton