Select how often (in days) to receive an alert:

Executive Experience Coordinator, TELUS Health Care Centers - Calgary

Location:

Calgary, AB, CA, T2G 4Y5

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Location: TELUS Health Care Centre, Calgary
Hours: 6:30AM - 2:30PM PST (Monday to Friday)Important, you must be in person at the clinic during these hours
Status: Regular Full Time

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone.

TELUS Health Care Centres is a connected network of 13 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

Highly personalized care

Enhanced patient experiences

Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

What You’ll Do

As an Executive Experience Coordinator, you’ll be the welcoming face of our clinic, ensuring every patient feels valued and supported. You’ll go beyond check-ins and clinic tours—you’ll build relationships, understand patient needs, and match them with the right products and services to achieve their health goals.

Deliver a personalized, concierge-level experience for patients from check-in to check-out

Build relationships to understand patient health goals and proactively recommend relevant services

Act as a product expert, guiding patients through our private pay offerings and facilitating bookings

Track patient interactions in our CRM, maintain a pipeline of opportunities, while ensuring compliance with privacy regulations

Work collaboratively with medical teams to ensure a holistic, patient-first approach to care

Follow up with patients via email or phone to enhance engagement and retention

Qualifications

What You Bring to the Table

Education & Experience: Post-secondary degree in Sales, Marketing, Hospitality, or a related field. 2-3 years in a sales or hospitality role with a strong focus on customer relationships

Patient Guidance: Ability to guide patients through available healthcare services, providing transparent and ethical recommendations

Sales Excellence:



Proven ability to exceed engagement goals through consultative and relationship-based approach

People-First Approach: Engaging, proactive, and passionate about delivering a top-tier client experience

Organizational Skills: Ability to juggle multiple priorities while maintaining attention to detail

Tech-Savvy: Proficient in CRM databases, data management, and Google Workspace

Industry Knowledge: Familiarity with the private and public health sectors with experience in EMR systems is a plus

Nice to Have’s

Competitive candidates will have experience with consultative selling in a healthcare or wellness setting

Experience supporting an executive audience (C-suite level executives or senior management)

Opportunity to join a fast-paced team in a fun, learning-intensive environment

Help build out the future of the Executive Experience Coordinator function at TELUS Health

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $51,000-$95,000

Performance Bonus or Sales Incentive Plan: $10,000-25,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunitiestodevelop your skills
- And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first,



purpose-driven team who works together every day to innovate and do valuable. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

#J-18808-Ljbffr

📌 Executive Experience Coordinator, TELUS Health Care Centers - Calgary
🏢 Intello Technologies
📍 Calgary