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Base pay range

$65,000.00/yr - $75,000.00/yr

Job Summary:

- The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to junior (L1) NetBackup administrators.
- This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Responsibilities:

- Managing and Troubleshooting day to day backup operations.
- Defines policies and standards for the use of NetBackup.
- Manages all NetBackup application infrastructure changes (change management & configuration management).
- Capacity management, etc. for bottlenecks & issues.
- Ensure quality standards in release.
- Take care of incidents, escalate to CLIENT or 3rd parties as necessary.
- Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
- Work with the right teams within our client or 3rd parties for the implementation of change.
- Follow the required policies and procedures for the incident, problem and change management.
- Ensure service performance expectations are met with service levels and quality.
- Raise/escalate any service-related issues and risks to our track lead and/or client Track Lead.
- Knowledgeable about the Tape Backup and related troubleshooting methods.
- Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.
- Hands-on experience with Tape Libraries and how they are handled.




- Has knowledge on Tape encryption.
- Hands-on experience on NDMP Backups and their configuration.
- Hands-on experience on NetBackup Catalog recovery and its procedures.
- Knowledgeable about Exchange backups.
- Hands-on experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.
- Hands-on experience with troubleshooting on restores.

Minimum Qualifications:

- Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
- Minimum of three plus years of relevant experience as NetBackup Admin.

Preferred Qualifications/Skills:

- Capital Markets Domain knowledge is preferred.
- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
- Basic understanding of IT infrastructure and troubleshooting.
- Technical and system expertise in relevant IT workstreams.
- Strong analytical and problem-solving skills.
- Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
- Specialized knowledge in specific areas allowing them to tackle intricate problems.




- Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
- Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
- Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
- Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
- Strong communication skills (written and verbal).
- Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full-time

Job function

- Job function

Other
- Industries

IT Services and IT Consulting

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📌 Netbackup Admin (Montreal)
🏢 MDA Edge
📍 Montreal