Oversee technical support operations at Canadian Fiber Optics as a Senior Technical Support Supervisor. Focus on coaching, performance management, and enhancing service delivery.
CFOC seeks a motivated professional to lead the CARE team's Technical Support Representatives. This role includes troubleshooting complex issues and managing escalations for Internet, Wi-Fi, IPTV, and voice services. You’ll collaborate with departments, develop training resources, and analyze performance to ensure efficiency.
Key Responsibilities:
• Supervise Tier 2 Technical Support Representatives
• Drive effective resolution of customer concerns
• Provide coaching based on performance evaluations
• Develop procedures and support training efforts
• Track key metrics related to service quality
Requirements:
• 2–4 years in a supervisory technical support role
• Experience in a related customer service workplace
• Strong leadership and coaching expertise
• Knowledge in telecommunications preferred
• Excellent communication and problem-solving skills
Lead a dedicated team and contribute to service excellence at CFOC.
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📌 Senior Technical Support Supervisor at CFOC (Calgary)
🏢 Canadian Fiber Optics
📍 Calgary