Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. QFG is a place where technology serves people and where AI is integrated to improve employee experiences and deliver excellent customer service. Overview This role is for a Bilingual Account Specialist, Collections. You will be responsible for providing exceptional service experiences to customers, managing customer concerns, settling disputes, and resolving discrepancies while maintaining and deepening client relationships. The ideal candidate will have good judgment, high emotional intelligence, and the ability to problem-solve and influence to find mutually beneficial solutions. Responsibilities Work with customers to determine the appropriate repayment options. Accurately document each call in the system according to notation guidelines and update account information. Use effective communication skills to balance the customer experience with the Company's interests in accordance with standards and policies. Support the achievement of assigned financial targets and KPIs through effective problem identification and resolution of client accounts. Maintain a high level of product and procedural knowledge to provide patient, professional financial counseling for optimal recoveries. Identify and/or support initiatives to enhance the client’s collections experience.



Requirements / Qualifications At least 6 months of call centre experience, preferably in a collections environment. Understanding of credit cards and how billing cycles work. Excellent oral and written communication skills. Ability to manage customer concerns, settle disputes, and resolve discrepancies while building strong relationships. Willingness to learn from industry leaders and apply learnings to support customers throughout the lifecycle. Ability to work in a quiet, private home environment without background noise. Ability to connect company-provided equipment directly to a home router (hardwire). Capacity to work full-time with rotating shifts based on business needs and special circumstances. Strong PC skills and proficiency in MS Word, Excel, and Outlook are an asset. Flexibility to work in a fast-paced, changing environment with tight deadlines. Additional Kudos Experience in the financial services industry. Bilingual – written and verbal fluency in English and French. Compensation Information Base salary: $45,000. Final compensation will be commensurate with experience, skills, and geographic location (Canada). Includes a comprehensive perks plan and a competitive incentive (bonus) program for Full-Time Permanent roles. Apply Click below to apply. Questrade Financial Group of Companies is committed to fostering a diverse, inclusive and accessible work environment. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. Questrade Financial Group of Companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. #J-18808-Ljbffr

📌 Bilingual Account Specialist (Consumer Lending/Banking) - $45,000 A Year (Toronto)
🏢 Questrade Financial Group
📍 Toronto