Join Canadian Blood Services as a Lead Client Support Analyst in a hybrid role. Provide exceptional technical support while leading a team of Client Analysts across Canada.
In this temporary, full-time position, you'll be pivotal in managing IT infrastructure support. Your leadership will guide a team responsible for resolving critical incidents and providing first, second, and third-level support. By leveraging your people skills, you will mentor and coach team members to enhance their technical capabilities and improve service delivery during high-impact situations.
Key Responsibilities:
• Lead Client Analysts in delivering technical support
• Coordinate team responses during critical incidents
• Act as escalation point for systems support




• Monitor and report on Service Desk metrics
• Manage incidents and ensure timely resolutions
Requirements:
• Post-secondary education in relevant discipline
• 4-5 years of technical support experience
• 2 years of leadership experience related to IT
• Proficiency with ITSM and service desk tools
• Solid communication and customer service skills
Elevate technical support operations through leadership and collaboration at Canadian Blood Services.
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📌 Lead Client Support Analyst in IT (Hamilton)
🏢 Canadian Blood Services
📍 Hamilton