This role is ideal for a bilingual customer service skilled who enjoys leading teams, driving performance, and working in a fast-paced contactcentreenvironment. You'll combine coaching, people leadership, and operational oversight to help deliver exceptional customer experiences.

Why This Role

This opportunity offers career growth, leadership development, and the chance to directly impact team performance and customer satisfaction. You'll gain exposure to workforce planning, performance management, and cross-functional collaboration.

The Role:

You will lead and support a team of Customer Service Representatives, ensuring service levels, KPIs, and employee engagement goals are met. You'll coach employees, manage escalations, analyze performance metrics, and work closely with Operations, HR, IT, and Workforce Management to drive results.

What You'll Bring

- Fluency in French and English (written and verbal)




- 1+ year of leadership or supervisory experience in a customer service or contactcentreenvironment
- Experience handling escalated customer concerns
- High school diploma or equivalent
- Strong communication, organizational, and analytical skills
- Ability to work flexible schedules as required

Benefits & Environment

- Comprehensive medical, dental, and vision coverage
- Paid time off
- Ongoing training and development
- Supportive and collaborative workplace culture

Since 1951, Drake International has connected people with meaningful work across Canada and globally. Accommodations are available throughout the recruitment process. For accommodation requests, contact your Branch Representative.

We are an equal opportunity employer committed to diversity, inclusion, and accessibility.

This hiring process may use AI-enabled tools to support the recruitment process.

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📌 Team Lead (Winnipeg)
🏢 Drake International
📍 Winnipeg