Senior Product Owner/Manager (Product Delivery & Operations Lead)

Contract Opportunity

- 6 months initial contract

Markham, ON - 4 days per week in office requirement

Start Date -

January 2026

Do you enjoy untangling complex problems, connecting dots across teams, and shipping solutions that make life simpler for customers and colleagues? In this role, you’ll guide a product area from idea to impact—aligning strategy with delivery, measuring outcomes, and fostering tight collaboration across engineering, operations, and business stakeholders.

You’ll be instrumental in our digital transformation: partnering with developers, product peers, and business leaders to make our platforms faster, smarter, and more intuitive.

What You’ll Do

Facilitate discovery & alignment:

Lead engaging workshops and working sessions to uncover needs, pain points, and opportunities across business and technical teams.

Turn insight into action:

Translate findings into clear requirements—personas, user stories, epics, and acceptance criteria that are easy for teams to build against.

Map how work flows:

Create concise journey maps, process diagrams, and data flow documentation that connect strategy to execution.

Use data to validate decisions:

Write SQL queries and analyze datasets to inform solution design, test hypotheses, and verify results post‑launch.

Design scalable solutions:

Define customer‑ and employee‑centric experiences that are robust, maintainable, and ready to grow.

Shape the roadmap:

Prioritize the backlog, run sprint planning, and support Agile ceremonies to keep momentum and clarity.

Build quality in:

Partner with QA to define test strategies, cases, and validation plans—ensuring we ship the right thing and it works as intended.

Fix issues for good:





Lead root‑cause analysis for production incidents and drive durable corrective actions.

Orchestrate delivery:

Collaborate with Delivery Managers and Scrum Masters to manage dependencies, remove blockers, and keep work aligned to business goals.

How You’ll Collaborate

Be the connective tissue:

Build trusted relationships across engineering, product, operations, customer service, and vendor partners.

Translate fluently:

Bridge conversations between business and technical stakeholders, ensuring shared understanding and explicit decisions.

Guide with evidence:

Use metrics, research, and data to focus discussions on outcomes, not opinions.

What You’ll Bring

Experience:

5+ years in roles such as Product Manager, Technical Product Owner, Product Operations Lead, or Senior Business Systems Analyst.

Program coordination:

Proven ability to manage initiatives spanning multiple teams or business units.

Product craft:

Strength in requirements elicitation, documentation, process design, and Agile delivery practices.

Tools:

Familiarity with Jira, Azure DevOps, and building performance dashboards.

Data skills:

Working knowledge of SQL for analysis, troubleshooting, and validation.

Communication:

Clear, concise storytelling—comfortable translating between business needs and technical realities.

Mindset:

Curious, adaptable, and motivated to simplify complex systems into human‑centered solutions.

Domain exposure (nice to have):

Customer engagement platforms, digital workflows, or field service solutions.

Credentials (nice to have):

PMP or Agile certifications are helpful; consistent execution matters most.

Ways of working:

Track record applying Lean and Agile practices, mapping end‑to‑end processes, and leading cross‑functional teams.

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📌 Value Stream Manager (Markham)
🏢 Encore Technical Solutions
📍 Markham