The role of Food and Beverage Supervisor at the Kelowna Golf and Country Club is to guarantee the complete satisfaction of members at all times and to promote a protected and efficient working environment for all staff. You are responsible for guaranteeing exceptional customer service and encouraging a strong work ethic. As a supervisor you are charged with ensuring all staff performs to the best of their abilities and that our high level of standards are always upheld.
RESPONSIBILITIES
- Assisting in the training of new staff.
- Oversee all FOH operations (restaurant and banquet).
- Serving members and their guests.
- Finding appropriate replacement staff when staff members call in sick or in case of emergency.
- Assigning dining rooms and sections appropriately.
- Follow function notices and ensure proper set-up of banquet rooms.
- Monitor staff performance, do staff evaluations, communicate with staff areas in need of improvement.
- Maintain health and safety standards.
- Attend Supervisor meetings.
- Assisting with inquiries or complaints.
- Have adequate working knowledge of Jonas POS system and navigating menu screens. Have thorough knowledge of menu items, preparation time and techniques.
- Correct daily chits – make sure signatures and account #’s are correct, items charged correctly.
- Ensure a cleanly working environment by assigning duties as see fit.
- Greet and seat members and their guests.
- Ensure that all members are enjoying their meals and that their visit is pleasurable. Provide feedback on service to staff. Maintain quality.
- Ensure servers are providing proper service of food and beverage in a friendly manner. Encourage a positive attitude among staff.
- Observe all dining areas and be aware how service is progressing. Ensure all rooms are running smoothly and adjust sections if necessary.
- Work efficiently with kitchen staff to rectify any problems or mistakes. Communicate with all employees in a precise, polite and effective manner.
- Handle situations or conflict among members or staff in a calm and confident manner, retaining professionalism at all times.
- Assist in other departments of clubhouse as needed. Other duties as assigned.