Job Details

- Job Type: Part-Time
- Wages: Start Rate $18.58, 520 Hour Rate $20.91, 1-Year Rate $23.23
- Shifts: DAWEDTHU, SWTUEWES and SWTHUFRI
- Vacancies: 3

We Provide

- Exciting, supportive and fun work environment
- Variety of shifts
- Opportunity for growth and development
- Accumulation of paid time off
- Excellent extended health and dental plan options
- Pension plan benefits
- Employee-driven recognition program

Position

Casino Rama is looking for customer-oriented, service professionals to join our Food & Beverage team in providing unique dining experiences to our customers! As an Outlet Greeter at Casino Rama you can expect to have a primary outlet, but also work based upon your service skill level in any of our other outlets as well in banquets.

Key Responsibilities

- Maintain a professional appearance adhering to company and department grooming policy;
- Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
- Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
- Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
- Recognize and use guest name at all times;
- Seat guests in a pleasant manner following the standards set forth by the department;
- Control guest flow of seating in the restaurant;
- Comply with all coupon and comp policies,



sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
- Maintain cleanliness of restaurant lobby areas;
- Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
- Be knowledgeable about the daily activities in the Hotel and the Casino;
- Be knowledgeable of all menu items offered in the restaurant;
- Help maintain an organized, secure and clean outlet;
- Performs other duties as assigned.

What You Bring

- Previous customer service experience in a fast paced environment in a similar role preferred;
- Ability to present an outgoing, confident and personable attitude at all times;
- Reliable and dependable work ethic;
- Excellent verbal English communication skills; Ability to read and write in English;
- Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment;
- Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.;
- Ability to walk and stand for prolonged periods (regular work shift 8 hours);
- Must have or be able to acquire Smart Serve certification;
- Understanding of guest flow and restaurant operations an asset.
- French language skills (verbal and written) are an asset

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📌 Outlet Greeter (Rama)
🏢 Gateway Casinos
📍 Rama