Responsibilities

- Identify and assess clients needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools and procedures
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Assist with repairs and orders for items being sold and distrubuted within the store
- Manage large amounts of incoming calls
- Greet customers warmly and ascertain problem or reason for calling. Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions




- Our focus at RDV is to provide exceptional support and service, leading to customer satisfaction and loyalty
- A goal achiever; working individually and part of a team to achieve the store success
- Upbeat, positive candidate with previous retail customer service experience
- Point-of-Sale,in-store
- Detail oriented
- A goal directed achiever equally happy working individually and as part of a team in support of achieving store goals.
- Our Commitment to our Associates: We are in the business of building long-term relationships with our clients and associates alike

Requirements

- Minuium of 3 to 5 Years of Customer Care/Service
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively

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📌 Client Care Specialist (Toronto)
🏢 Royal De Versailles Jewellers
📍 Toronto