Quality Improvement Leader

Department: Transformation & Continuous Improvement
Program: Quality, Improvement & Risk
Status: Regular Full Time
8 Hour Shifts, days Schedule (some evenings may be expected) (Subject to Change)
Location: Oshawa
Wage Schedule: $47.380 - $64.610 per hour
File Number: (phone hidden)

Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their careers in health care. We are focused on fostering an environment that’s inclusive, compassionate, innovative, and joyful. This is Lakeridge Health!

POSITION SUMMARY

We are looking for individuals who embrace the opportunity to contribute to the evolution and implementation of our continuous improvement system through the utilization of skills and attributes associated with the fields of quality improvement and project management in an integrated manner.

Reporting to the Manager, Quality Improvement & Patient Safety you will guide, lead, implement and monitor quality improvement and project management. Working closely with clinical leadership, and interprofessional teams, you will be tasked with leading and supporting quality/process improvement projects aligned to Lakeridge Healths strategic directions, Annual Business Plan, clinical program priorities and the progression of Lakeridge Healths goal of achieving Whole System Quality.

In your role as a Quality Improvement Leader you are strategically oriented in your efforts to shift culture and status quo while producing tangible deliverables. Your background has allowed you to develop a strong knowledge of operational excellence methods augmented with your ability to develop yourself and others in all project and improvement assignments. You utilize and role model communication and change management excellence in the delivery of goals and objectives. Your reliance on and expertise with structured approaches to improvement and project management is essential. Being driven by key performance indicators, scope, cost and schedule management, along with deployment monitoring and reporting,



positions you as a valued resource.

DUTIES & RESPONSIBILITIES

• Leads, supports and, coaches programs/teams in the development of program priorities and improvement plans utilizing a combination of facilitation, research, data analysis, stakeholder engagement, environmental scanning, evidence based best practices and gap analysis;


• Guides, leads, implements and monitors quality improvement projects, activities, tracks status, and acts as a knowledge expert and resource in the sustainability and operationalization of improvements;


• Provides project tools, resources and training to aid in development of project management capacity and skills amongst interprofessional teams and leaders;


• Coordinates the delivery of assigned education, mentoring and coaching in support of quality improvement methodologies;


• Consults as a quality and process improvement knowledge expert and resource; and,


• Other duties as assigned.

QUALIFICATIONS

• Bachelors degree (required, clinical Healthcare, Business Administration, Health Administration, Engineering, or other equivalent, and/or Masters preferred);


• Lean Green Belt, Six Sigma Green Belt or equivalent Quality Improvement certificate (required);


• Regulated Health Professional with a minimum of 3-5 years clinical experience (preferred);


• 3-5 years recent experience related to quality improvement and/or project management in a heath care service environment (preferred);


• Proven leadership skills;


• Demonstrated ability to organize and prioritize work;


• Demonstrated ability to develop and maintain effective working relationships with a variety of stakeholders;


• Demonstrated ability to effectively train, coach, and mentor teams and leaders;


• Demonstrated ability to facilitate project teams and improvement initiatives;


• Excellent interpersonal, communication (presentation, written and verbal), critical thinking,
  
  
  
  attention to detail and problem-solving skills;


• Experience working with large, multisite organization;


• Proven ability to act as a resource to various health professionals, those front-line staff, managers, physicians, and directors;


• Strong analytical skills including the ability to collect, analyze, share and interpret qualitative and quantitative data;


• High proficiency with the Microsoft Office 365 suite;


• Demonstrated understanding of and commitment to Lakeridge Healths comprehensive safety programs and practices;


• Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy

At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact [email protected].

Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and thorough assessment of applicants.

Lakeridge Health thanks all those who apply, however, only candidates considered for an interview will be contacted.

CONDITIONS OF EMPLOYMENT

The terms and conditions of employment are in accordance with Lakeridge Healths policies and procedures.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Lakeridge Health is committed to providing a secure and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.