Lead transformational projects at Mastercard as the Director of Product Operations & Customer Engagement. Oversee customer migration to next-gen API solutions while enhancing digital payments capabilities.

In this customer-facing leadership role, you will guide issuers and fintech partners through significant upgrades to their dispute management systems. Your expertise in program management, operational consulting, and technical acumen will be pivotal in defining effective migration strategies. Engage with clients to optimize their transition and ensure they leverage Mastercard's full potential.

Key Responsibilities:



• Lead strategic migrations from legacy systems to modern platforms • Develop tailored migration roadmaps and governance structures • Act as a trusted advisor during the customer modernization journey • Create documentation and frameworks for operational excellence • Track project progress and mitigate implementation risks

Requirements: • Proven experience in large-scale customer implementations • Robust knowledge of API-enabled products and enterprise solutions • Excellent program management abilities in cross-functional settings • Solid analytical acumen for business cases and ROI models • Bachelor's degree required; advanced degree preferred

Drive customer success and operational excellence while influencing Mastercard's growth strategies. #J-18808-Ljbffr

📌 Mastercard Director of Product Operations (Toronto)
🏢 Socket.dev
📍 Toronto