Senior Salesforce and Service Cloud Developer to deliver large-scale CRM transformation solutions - RQ02439

Duration: Until 31 Dec 2026 (possibility of extension)

Location: D owntown Toronto office. Role is hybrid, majority of time will be remote working.

*Candidates MUST be available for interviews starting this week and have availability to start working on August 24.

Join a large-scale digital transformation initiative focused on enhancing customer and agent experiences across enterprise CRM workflows. This role contributes to Salesforce solution design, development, integrations, and deployment activities within Customer 360, Case Management, Claims, Enrollment, and Contact Center environments. The assignment supports complex enterprise delivery initiatives using Salesforce technologies and Agile sprint delivery. Multiple developers are being engaged for this 4-month transformation program.

Must Haves

- 5+ years of Salesforce development experience
- Experience with Apex, Lightning Web Components (LWC), Flow, APIs, and integrations.
- Solid understanding of Service Cloud and customer service processes.
- Experience working on large-scale CRM or digital transformation programs.
- Ability to work collaboratively with cross-functional business and technology teams.




- Strong experience with DevOps tools like Jira,Jenkins, BitBucket and Git

Nice to Have

- Salesforce Platform Developer certification
- Experience with Community and Marketing Cloud
- Experience with Process Builder, Journey Builder, and security controls
- Experience with waterfall and Agile software development methodologies
- Project management experience

Responsibilities

- Design, develop, and configure Salesforce solutions using declarative and programmatic capabilities
- Build and enhance customer and agent experiences across Customer 360, Case Management, Claims, Enrollment, and Contact Center workflows
- Develop integrations with enterprise platforms and third-party applications using APIs and integration frameworks
- Collaborate with business and technical teams to translate requirements into scalable solutions and technical designs
- Support solution testing, deployments, defect resolution, and production support activities
- Contribute to technical design reviews, development standards, and continuous improvement initiatives
- Participate in Agile ceremonies and support successful sprint delivery

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

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📌 Senior Salesforce and Service Cloud Developer to deliver large-scale CRM transformation solutions (Toronto)
🏢 S.i. Systems
📍 Toronto