Location

Sydney, NS

Position Overview

We are a fast-growing tech‑enabled business services company with a strong call center footprint. We deliver Customer Experience, Business Process Outsourcing, and Anything‑as‑a‑Service solutions across multiple industries and regions. We provide a dynamic environment where professionals can build careers, access continuous learning, and contribute to a globally expanding organization.

Do you have a passion for sales and customer service and thrive in fast‑paced, call‑center environments? If so, we want you on our team.

We’re looking for motivated and results‑driven Call Center Sales Representatives to connect with customers over the phone, provide product guidance, resolve inquiries, and close sales with confidence.

Position Responsibilities

- Handle inbound and outbound calls with professionalism and empathy
- Use product knowledge and training to recommend solutions and close sales
- Build rapport, listen actively, and address customer needs effectively
- Research account details and collaborate with internal teams to resolve issues
- Manage customer accounts and process orders accurately using our systems
- Follow scripts, policies, and procedures to ensure consistency and compliance
- Protect customer data and handle sensitive information responsibly
- Escalate complex issues to appropriate team members when needed
- Stay current with training, system updates, and team communications
- Maintain excellent attendance and punctuality

Candidate Qualifications

- Must be 18 years or older with a high school diploma or equivalent
- Strong verbal and written communication skills
- Typing speed of at least 20 words per minute
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable, punctual, and self‑motivated
- Skilled in conflict resolution, problem‑solving, and negotiation
- Customer‑focused with empathy,



patience, and responsiveness
- Ability to multitask and manage time effectively
- Team‑oriented with a positive attitude
- Comfortable in a fast‑paced, evolving environment
- Solid interpersonal skills and relationship‑building ability

Preferred Qualifications

- One year or more experience in a contact‑center role such as customer service, sales, technical support, or administration
- Experience in state or federal work environments

Conditions of Employment

All MCI locations require candidates be authorized to work in the country where the job is based.

- Willing to submit a Level II background and/or security investigation and provide a fingerprint. Offer contingent on investigation results.
- Willing to submit to drug screening. Offer contingent on results. (Does not apply in Canada)

Compensation and Benefits

- Competitive starting compensation based on experience
- PTO and paid holidays
- Full‑time health coverage through Blue Cross
- Life insurance options
- Accident and critical illness supplemental insurance
- Career growth opportunities with internal promotion focus
- Paid training with compensation
- Casual dress code and engaging work setting

Physical Requirements

Professional office environment; largely sedentary with occasional movement. Candidate will regularly operate computer, phone headset, copier, printer and may need to move objects up to 40 pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations for qualified applicants with disabilities unless undue hardship would result. Contact Human Resources for requests.

Diversity and Equality

All aspects of employment at MCI are based on merit and qualifications. MCI is a nondiscriminatory employer protected under applicable laws and does not tolerate harassment or discrimination. The company considers qualified applicants with criminal histories in compliance with local and federal requirements.

#J-18808-Ljbffr

📌 Call Center Sales Representative I (Entry-Level) (Sydney)
🏢 MCI
📍 Sydney