Join a growing restaurant brand with 75 locations across Canada and the United States as our Restaurant Field Operations Manager, supporting operational excellence across multiple locations.

PRIMARY RESPONSIBILITIES:

Strategic Leadership & Business Advancement:

- Develop and execute strategies to optimize operational effectiveness, profitability, and sustainable growth across multiple restaurant locations.
- Leverage data analytics to guide decision-making and enhance financial performance.
- Collaborate with corporate teams to meet company-wide objectives and drive measurable results.

Franchisee Partnership Management:

- Establish and nurture solid relationships with both prospective and existing franchisees.
- Serve as the primary liaison, addressing concerns to ensure satisfaction and adherence to brand standards.
- Operational Improvement:
- Promote continuous improvements in restaurant operations to maintain exceptional service and product quality.
- Monitor compliance with operational procedures, ensuring consistent application of all policies, certifications, and initiatives.
- Provide hands-on guidance and support during the opening of new locations and throughout location transitions.

Leadership and Team Development:

- Train, mentor, and develop restaurant Managers to achieve high performance while coaching and counseling franchisees to enhance profitability and operational excellence.




- Foster a culture of excellence through leadership and by embedding the brand’s Recipe Principles into daily operations.
- Conduct regular inspections to assess compliance with operational standards, service quality, and overall customer experience.
- Work closely with corporate departments to ensure alignment between field operations and broader company goals.

Qualifications:

- Experience: At least 3-5 years of multi-unit management experience, overseeing 20 - 40 units.
- Industry Expertise: Proven background in food service management, preferably in a franchisor/franchisee model.
- Licenses: Valid driver’s license and ability to travel frequently, including same-day trips.
- Skills: Strong verbal and written communication, strategic planning, analytical thinking, and team collaboration.
- Attributes: Dynamic, energetic, proactive, and results-oriented approach to achieving operational excellence.

Job Type: Full-time

Schedule: Evening shift, Morning shift, Weekends as needed

Education: Bachelor’s Degree (preferred)

Experience:

- Operations management: 1 year (preferred)
- Multi-unit management: 3 years (required)

License/Certification:

- Valid driving license (required); Owns a vehicle (required)
- Willingness to travel: 100% (required)
- Work Location: On the road throughout Alberta, primarily the Calgary and Edmonton areas, including surrounding communities.

Salary: $70,000–$75,000 annually, with flexibility based on experience, qualifications, and overall fit for the role.

📌 Field Operations Manager (Calgary)
🏢 Confidential
📍 Calgary