Training Specialist

Are you passionate about enhancing a culture of continuous learning and want to make a difference in an organization that is a leading multi-national retailer to underserved rural communities? Do you enjoy being part of a collaborative team and engaging with a variety of audiences to facilitate learning experiences that enhance learners' confidence and competence?

We are looking for an experienced and motivated individual to join our team as a Training Specialist. In this role with The North West Company (TNWC), you will play a critical role in enhancing our people development programs across the organization.

Joining NWC offers opportunities for growth, a competitive salary and perks package, and the chance to be part of a dynamic and diverse culture.

Your Role

Program Delivery and Facilitation

- Facilitate multi-week instructor-led training programs for Department-Manager-in-Training (DMITs) and Manager-in-Training (MITs).
- Deliver learning experiences covering:
- Store operations and procedures
- Merchandising standards
- Inventory management
- Customer service and customer experience
- Workforce planning and scheduling
- Leadership and people management skills
- Communication and coaching techniques
- Performance management fundamentals

- Create an inclusive and engaging learning environment that supports adult learning principles.
- Utilize a variety of facilitation methods including classroom instruction, discussions, simulations, role plays, case studies, and practical exercises.
- Assess learner comprehension and readiness through observations, evaluations, and knowledge checks.

Learner Coaching and Development





- Provide individualized coaching and feedback throughout the four-week training program.
- Identify learner strengths, development opportunities, and readiness for progression into market training.
- Support learners in creating and achieving personal development goals.
- Address learning barriers and adapt coaching approaches to meet individual needs.

In-Market Follow-Up and Support

- Conduct regular coaching and development calls with program graduates following deployment to stores to reinforce learning and leadership development.
- Monitor the application of classroom learning in the operational environment by tracking learner progress against performance and leadership expectations.
- Partner with Store Leaders and Directors of Sales and Operations to identify development needs, provide performance feedback, and implement improvements to address skill gaps.

Program Administration and Evaluation

- Maintain accurate learner records, attendance, assessments, development documentation, and training completion records.
- Gather, analyze, and report on learner feedback, participant progress, and program outcomes to measure effectiveness and support improvement.
- Ensure training materials, classroom resources, and learning documentation remain current, accurate, and aligned with business priorities and standards.

Desired Skills & Experience





- 5+ years of retail management experience at store manager or dept. manager level.
- Post‑secondary education in human resources, adult education, organizational development, business administration, or related field, or equivalent experience.
- Strong understanding of retail operations and store execution.
- Experience working in remote communities (Northern Canada preferred).
- Solid facilitation, presentation, coaching, and program management skills, with experience delivering learning programs and supporting leadership development.
- Strong analytical, evaluation, and technical skills, with proficiency in Microsoft Office Suite.
- Willingness to upskill in adult learning principles, classroom management, and instructional skills to support trainee learning.
- Must be willing and able to travel as required.
- Must accommodate evening and weekend training sessions and after‑hours team events when needed.

Location

The North West Company Training Centre - 657 Century Street, Winnipeg, MB

Reports to

Senior Manager, People Development

Values

Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust

EEO Mandate

The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to: religions, ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

Benefits

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization.

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📌 Training Specialist Winnipeg, MB Full-Time Employment 7/16/2026
🏢 The North West
📍 Winnipeg