Overview

Zoetis Canada is seeking a Field Service Specialist responsible for managing the Hatchery In Ovo Process and performing preventive maintenance and emergency repairs on electrical/mechanical equipment (Biodevices) in poultry hatcheries. The position is located in British Columbia, with a preference for the Abbotsford area.

Responsibilities

- Manage the Hatchery In Ovo Process on behalf of Zoetis in an assigned territory of 5-8 hatcheries.
- Administer the Preventive Maintenance Program for 10-15 commercially placed devices.
- Provide electrical/mechanical support and perform emergency repairs as needed.
- Be available for after‑hours support and repairs 24/7.
- Manage the Zoetis Operator Training Program for 25+ people (customer employees).
- Facilitate the vaccine and sanitation preparation program for all Zoetis Devices.
- Support and conduct execution of the Zoetis Process Evaluation Program.
- Lead communications with hatchery management.
- Collect and report important information within Zoetis CRM System.
- Complete relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period.




- Follow safety/precautionary procedures.
- Maintain regular communication with supervisor.
- Perform other duties as assigned.

Qualifications

- Bachelor’s degree in poultry science or related field (or associate’s degree in electro/mechanical systems or related curriculum; experience may be considered).
- 2-5 years of related experience.
- Strong electrical / mechanical aptitude.
- Proficient organizational skills.
- Self‑motivator and self‑starter.
- Strong critical thinking, problem solving, judgment and initiative.
- Effective communication skills to interact directly with multiple levels of customer management.
- Basic computer skills using Word, Excel, Outlook and basic PLC skills.
- Ability to travel 60-80% of the time.
- Available for on‑call work outside of working hours.

Advantages

- Health, dental, vision and virtual care.
- Pension plan contribution and match.
- Personal spending account.
- Employee assistance program.
- Time‑off policies: vacation, float, and volunteer days.
- Short and long‑term disability insurance.
- Base pay range: $68,000 – $80,000.
- Eligible for short‑term incentive compensation.

#J-18808-Ljbffr

📌 Field Service Specialist (Abbotsford)
🏢 Zoetis Spain
📍 Abbotsford