Status: PermanentHours: Part-Time, Approximately 16 Hours Per Week, and subject to change.Compensation: Hourly WagePURPOSE OF JOB: Assist with managing customer accounts, including but not limited to, scheduling, documentation, crew communications, file management. Provide a high level of customer service. Contribute to general office duties, team and environment. RESPONSIBILITIES AND DUTIES Schedules services for customers, using phone and email communications, and produces related documentationsuch as work orders, invoices, service reports. Maintains customer file libraries in the cloud and in physical cabinets. Uploads, labels and organizes photos in cloud libraries. Communicates with service crews, agency employees and subcontractors, concerning schedules, documentation and truck assignments. Maintains electronic schedule calendars (Excel) and reports. Compiles reports for mangement upon request. Reviews time tickets for service employees and agency employees. Carries out office phone reception duties.SKILLS Exceptional command of oral and written English. Confident telephone and email conversation skills. Ability to provide friendly, efficient telephone customer service. Ability to multi-task. Intermediate to advanced knowledge: PC use. Beginner working knowledge: Microsoft Sharepoint. Advanced knowledge: digital photo file management and cloud storage. Beginner knowledge: Microsoft Outlook. Beginner knowledge: Microsoft Excel. Advanced word processing skills. Good concept of basic mathematical principals. Good concept of wayfinding, maps,



logistics and transportation.COMPETENCIES Intelligence Logic oriented Good communication skills Self confidence Creativity and ingenuity Strong desire to serve the customer Effective at multi-tasking Embrace changes and last-minute responsibilities in sometimes-stressful work workplace. Prioritization Organized, efficient, problem-solver. Adaptable, calm, quick thinker. High moral character and integrity Good judgment High degree of emotional self-control Empathy and sensitivityRELATIONSHIPS Works daily with Operations personnel and Service employees. Also works closely with Management, Sales and Accounting personnel.QUALIFICATIONS Education: High school diploma. Experience: Minimum one year customer service experience supporting a business in the trades, construction ormobile-service industries.PHYSICAL DEMANDS/WORKING CONDITIONS All shifts worked at company facility. No remote work. Office and warehouse environments. Ability to function in environment with moderate noise level from several sources creating constant activity. Frequent movement between office and warehouse. Lift and carry files, supplies and other goods weighing up to 10 lbs.REPORTS TO: Operations ManagerNOTE: Candidates may be required to consent to Criminal Background, Employment and/or Reference checks, the results of which may impact employment eligibility.LocationEtobicoke, OntarioDepartmentScheduling Dept.Employment TypePart-TimeMinimum ExperienceEntry-levelCompensation$19.00 per hour

📌 Scheduling Assistant, Part-Time - $19 An Hour - Part Time (Toronto)
🏢 Pressure Kleen Services
📍 Toronto