- Supervise, coach, and support IDC Business Partners in day-to-day market management and delivery of key deliverables
- Monitor deliverables, priorities, KPIs, capacity, performance, and development across the region
- Act as Business Partner for the most critical and largest IDCs
- Define individual goals aligned with strategic priorities and the Regional MD
- Provide ongoing performance, accountability, and continuous-improvement coaching
- Identify training needs and contribute to team skill development
- Ensure rigorous KPI and compliance monitoring, documentation, partner communication, performance reviews, and follow-up actions
- Review team performance analyses and validate policy recommendations before escalation to the MD
- Identify operational deviations and risks and recommend corrective actions
- Act as the main relay between the Regional MD and the team
- Coordinate collaboration between IDC Business Partners and Stations/ROMs
- Centralize and structure business needs and report trends, capacity issues, partner risks, compliance issues, and organizational needs
- Contribute to departmental strategic planning and participate in inter-departmental meetings
- Harmonize processes and policies in line with Global IDC Compliance requirements
- Implement monitoring and optimization tools and support KPI improvement for underperforming IDCs
- Identify process-improvement opportunities and support new initiatives, technologies, and organizational changes
- Support escalation, negotiation, mediation, and management of underperforming or non-compliant IDCs
- Collaborate with Operations, HR, and Legal on sensitive situations
- Conduct regular station visits and maintain close relationships with ROMs and SMs




- Serve as an internal reference for IDC best practices and promote Intelcom's partnership approach and values

Requirements

- Bachelor's degree in administration, business relations, management, logistics, or a related field and 8 to 10 years of relevant experience, OR Master's/MBA and 5 to 7 years of relevant experience
- Experience in team management or supervision
- Experience in partnership development, account management, or an operating environment
- Knowledge of independent contractor models (strong asset)
- Knowledge of small business challenges, strategic planning, and financial analysis
- Entrepreneurial background (strong asset)
- Experience in logistics or operations (asset)
- Mobilizing leadership and organizational maturity
- Strong analytical and data-driven capabilities using KPIs
- Excellent communication and conflict management skills
- Ability to navigate a matrix setting
- Strategic thinking combined with rigorous execution
- Strong relational intelligence

Core Competencies

Demonstrates expertise in team management, strategic planning, and performance monitoring, with a strong focus on KPI improvement and compliance. Capable of fostering partnerships and navigating complex organizational structures while driving continuous improvement initiatives.

Highest-signal resume keywords

- Team Management
- KPI Monitoring
- Strategic Planning
- Performance Analysis
- Conflict Management

ATS Optimization Keywords

Hard Skills

- Data Analysis
- Financial Analysis
- Logistics Management
- Operational Improvement
- Compliance Monitoring

Soft Skills

- Communication
- Conflict Management
- Relational Intelligence
- Leadership
- Strategic Thinking

Industry Keywords

- Independent Contractor Models
- Partnership Development
- Account Management
- Entrepreneurial Background
- Matrix Environment

Tools & Technologies

- Monitoring Tools
- Optimization Tools

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📌 Regional Manager (Mississauga)
🏢 Jobtailor
📍 Mississauga