Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario's cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.ROLE OF A FRONT DESK MANAGER Front Desk Manager Role OverviewThe Front Desk Manager role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value. The Front Desk Manager is a strong sales driver, profit focused and people oriented.SkillsA Front Desk Manager should possess strong sales, time management and administrative skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests.The Front Desk Manager should possess the tools to effectively self-manage their revenue generation activities according to the minimum performance expectations, organize and provide detail administrative activities.Responsibilities/AccountabilitiesThe Front Desk Manager role is to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness of the resorts under his/her leadership, through high standards of service utilizing Survey scores and other tools as guidance. The Front Desk Manager achieves performance excellence through Profitability, Owner & Guest Happiness, People,



Property and Administration.PROFITABILITY Profitability is achieved through Revenue Generation, Expense Management and Administration.Revenue GenerationOnce Annual Budgets Are Agreed, The Front Desk Manager's Responsibility Will Include But Not Be Limited To The Following Activities For Achieving ProfitabilityPerforms activities to achieve profitability of park model sales, retail concessions, food and beverage, Aftersales, Add-ons, Dock Slips, Carefree, Maintenance Jobs and Rentals.Achieves current year Fee collections, License of Occupation and Insurance collection status by April 1st equal to 100%. Following year Fee collections, License of Occupation and Insurance collection status by December 31st equal to 100%.Complete Budgets by December.Provides weekly revenue and operational overview reporting to the Executive TeamMeets with Controller monthly to review resort financialsWorks closely with the Sales team to understand, communicate and execute marketing and communication strategy.Execute and manage Committee Ideas to maximize profitabilityExpense ManagementThe Front Desk Manager carefully manages expenses related to the cost of goods sold and operating expenses of the resort,



within his/her control.AdministrationThe Front Desk Manager is responsible for ensuring the accuracy and completion of all resort related financial and operational administration.HAPPINESSThe Front Desk Manager is responsible for achieving Happiness of Owner, Guest & Staff through strategic people and property management.People managementHappiness scores of 90%Positive Social Media reviewsThank You communications from Owners and Guests50% Seasonal Staff RetentionNo negative feedback from Vendors and other parties working or visiting the resortOverall positive staff environmentProperty managementThe Front Desk Manager must strive to deliver safe, clean and well-maintained resorts to our daily, weekly and seasonal owners and guests meeting Property Visit Survey Score expectations.Works closely with the Development team to execute development plan.Co-ordinate with siting teams, if required, to meet and exceed sales, development and current owner expectations.100% compliance with Health & Safety requirements.Key Performance IndicatorsHouse profitOwner & Guest Survey ScoreProperty Visit Survey ScoreDistrict PerformanceOverall Company PerformanceOverall feedback from all stakeholders on an ongoing basisJob Type: Full-time, PermanentSalary: From $50,000.00 to $60,000.00 per yearJob Status: This opening is for a an existing vacancy.Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Front Desk Lead Golden Beach Resort - C$50,000 - C$60,000 A Year (Roseneath)
🏢 Great Blue Resorts
📍 Roseneath