POSITION OVERVIEW

This position assists and supports the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

KEY PERFORMANCE INDICATORS

- Sales to Budget
- IPT (Items Per Transaction)
- Average $
- Accessory Sales
- VIP Sign ups

KEY TASKS / ACCOUNTABILITIES

1. Sales
2. Customer Service
3. Administration and Security
4. Maintaining visual Standards
5. Best Practice of Company Values

• Work with the Lodge team in the maximisation of sales andprovision of exceptional customer service in accordance with the Rodd &Gunn; sales training program and Sales Folder.

• Meeting set sales targets - this aspect of the work can bedemanding, often carried out in a busy and pressured environment, with salesteams frequently expected to hit their targets;

- Stocking, replenishing and cleaning the Lodge
- Contribute to the minimisation of the Lodge’s costs andcontrollable expenses through pro-active and effective cost management.
- Effectively participate in administrative processes at aLodge level and ensure compliance with all policies, procedures, standards andguidelines with respect to Finance and Administration, Stock Control, Point ofSale, Quality,



Visual Merchandising, Security and Occupational Health andSafety.
- Support businessdirection and strategy in accordance with Rodd and Gunn directives, standardsand guidelines.
- Adhere to company security policies in relation to cashhandling, back room and protected security. • Participate in stocktaking
- Reflect brand values with personal presentation and dressstandards. • Have a high level of product knowledge so that product featuresand benefits can be passed on to the customer.

KEY RELATIONSHIPS: General Manager, Area Manager,Lodge Manager, Assistant Manager, Sales Team, Coaching and Development Managerand Brand/Visual Merchandising Manager.

QUALIFICATIONS

- Customer service experience
- Exceptional Customer Service and Selling Skills
- Professionalwritten and oral communication skills
- Basic computer usage skills

PERSONAL ATTRIBUTES

- Demonstrated work ethic, integrity, loyalty, honesty andprofessional conduct
- Reliable
- Self Motivation and Great energy
- Fashion Savy
- Have Initiative
- Desire to learn and grow
- “Can do”, Positiveattitude
- Believes in brand values/culture
- Super Friendly- Know how to have fun

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