ITSM Process Manager - Drive Service Excellence & Automation (Calgary)

ITSM Process Manager - Drive Service Excellence & Automation (Calgary)

16 Aug
|
MNP
|
Calgary

16 Aug

MNP

Calgary

MNP is pursuing an ITSM Process Manager to lead governance, adoption, and continual improvement of ITSM processes across the organization. You will drive CMDB governance, monitor KPIs, and partner with technology teams to deliver reliable service and improved user experiences.

The role requires 4+ years in ITSM, experience with ITIL, ServiceNow, and CMDB concepts, plus robust analytical and stakeholder skills to influence cross-functional teams.


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📌 ITSM Process Manager - Drive Service Excellence & Automation (Calgary)
🏢 MNP
📍 Calgary

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