Work Location: Auction House Warehouse / Customer Service Front Desk

Job Type: Full-Time

Job Responsibilities:

*Coordinate, inspect, and process customer returns.

*Ensure all returns comply with the company's return policy.

*Answer and handle customer calls, reply to return emails, and answer return-related questions.

*Communicate directly with customers and handle disputes and complex situations appropriately.

*Communicate with the warehouse and auction team to ensure smooth processes.

Record and follow up on disputed or special return cases.

Job Requirements:

*Must hold a valid work permit (legally able to work full time)

*Requires at least 1 year of experience in handling returns.

*Fluent in English (speaking, listening, reading, and writing).

*Excellent communication skills, clear logic, and robust logical thinking.

*Ability to solve complex problems.

*Emotionally stable,



resilient under pressure, and able to calmly handle complaints.

*Preferred candidates have experience in customer service, returns processing, auction houses, retail, or warehousing.

Working Hours & Salary:

*Salary: $20 / Hourly after probation

*Full-time

*Working hours: 10:00 AM – 7:00 PM

We hope you:

*Can adhere to company policies and are not afraid to communicate with clients

*Are responsible and do not shirk responsibility when handling problems

*Can adapt to a fast-paced, real-world work environment

Job Type: Full time

Pay: $20.00-$21.00 per hour

Experience:
Return Coordinator : 1 year (required)

Language:
English (required)

Work Location: In person

📌 Returns Coordinator Scarborough
🏢 CHILL MART
📍 Scarborough