The Restaurant Host/Hostess is the first and last impression of the guest experience. You’ll greet guests with a warm smile, manage reservations, and ensure a smooth flow of service.
Key Responsibilities
Greet guests warmly and professionally upon arrival
Manage reservations and walk-in seating using a reservation system
Provide accurate wait times and manage guest expectations
Escort guests to their tables and provide menus
Communicate seating needs with servers and management
Answer phone calls and assist with guest inquiries
Maintain cleanliness and organization of the restaurant
Monitor dining room flow and assist with table turnover as needed
Qualifications
Previous experience in customer service or hospitality preferred
Friendly, outgoing, and skilled demeanor
Excellent communication and organizational skills
Ability to multitask in a fast-paced environment
Familiarity with reservation systems (e.g., Tock) is a plus
Flexible availability, including evenings, weekends, and holidays
Physical Requirements
Ability to stand and walk for extended periods
Comfortable working in a busy, high-energy setting
What We Offer
Competitive hourly wage
Supportive team workplace
Opportunities for growth and advancement
Staff meals and employee discounts
Accessibility & Accommodations
The Wilcox is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
📌 Host Position Application Mississauga
🏢 The Wilcox Gastropub
📍 Mississauga
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