Brandt is currently seeking a Machine Monitoring Specialist for our Customer Support Center located in Regina, SK.

The successful candidate will be responsible for taking a proactive approach by utilizing the latest technologies and available equipment data to provide recommendations that allow our customers to optimize their fleets. Our monitoring software allows multiple data sources to be analyzed and interpreted. This position is a key liaison with customers, partners and suppliers for Brandt monitoring center.

This position is a outstanding chance for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems.

Duties & Responsibilities
Monitor alerts received from machines through various software platforms
Investigate and research machine activity and provide recommendation of action
Effectively communicate the appropriate actions to the Service Departments or customers via telephone, e-mail or ticketing system
Follow up on previous recommendation to ensure problem resolution and identify learning opportunities




Provide health fleet reports to convey value provided.
Communicate effectively to customers, Brandt service, sales and support staff.
Understand and support telematics and monitoring systems for our customers and Brandt.
Meet MMS KPI’s for the Machine Monitoring Center
Provide coverage during peak times for JDLink administrator
Be proficient in all technology platforms under the Brandt umbrella
Other duties may be assigned
LI-onsite

Required Skills
Robust background in computer applications and analytics
Knowledge of the heavy equipment & dealership service departments
Ability to filter and correlate the different data source to create an accurate recommendation.
Knowledge of machine application, design, functionality and understanding the environmental effect on the equipment performance
Understand effective inspection process and equipment lifecycle planning
Bilingual is an asset but not required
Travel may be required

📌 Machine Monitoring Specialist Regina (Canada)
🏢 Brandt
📍 Canada