Propel Holdings in Toronto is seeking a Workforce Management Analyst to monitor adherence, record attendance, manage dialers and queues, and optimize staffing across US and Canada lines of business. The role requires robust Excel skills and experience in NICE In-Contact and UKG.
You will schedule coaching, track training, and collaborate with operations to ensure service levels are met in a agile fintech support setting.
J-18808-Ljbffr
📌 Real Time Workforce Optimizer Ontario
🏢 Propel Holdings
📍 Ontario
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