Transform operational performance as Aviva Canada’s Senior Manager, Workforce, Technology & Insights. Lead cutting-edge teams to optimize customer service and internal processes in a hybrid work environment.
In this senior-level position, you will manage Workforce Planning, Operational Insights, and Telephony Support for Personal Insurance Operations. Your focus will be on crafting effective staffing strategies, utilizing data analytics to drive informed decisions, and improving both customer and employee experiences. You'll also oversee the technological ecosystem that underpins operational success.
Key Responsibilities:
• Ensure effective workforce planning and optimization
• Transform data insights into operational improvements
• Oversee technology platforms ensuring team effectiveness
• Streamline operations through automation and innovation
• Build solid, engaged teams through leadership and coaching
Requirements:
• Significant experience leading Workforce Management functions
• Comprehensive knowledge of operational technology systems
• Proven ability to enhance team performance
• Excellent relationship management skills
• Proficiency in communicating complex concepts simply
Your leadership will ensure Aviva's operations are smarter and more effective, directly impacting our customers' experiences.
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