Senior Instructional Designer to review and redesign new-hire onboarding training for a large call center operation (Calgary; Hybrid) , )

Our financial services client is seeking a Senior Instructional Designer to review and redesign new-hire onboarding training for a large call center operation (Calgary; Hybrid) ( ) .

Overview

Join a hands-on learning and development initiative focused on redesigning onboarding and training programs for call center employees within a banking environment. This role supports learning program evaluation, training path development, performance sessions, and learning optimization using adult learning methodologies and visual design. The project focuses on improving program efficiency while maintaining critical learning outcomes. Candidates with proven call center learning and development experience will be prioritized.

Contract, Edmonton, Hybrid, Working Hours: MST

Must Haves

- 5+ years as an Instructional Designer , with demonstrated adult learning methodology application
- Proven experience designing and/or delivering learning programs specifically within a call center environment




- Hands-on experience with Articulate 360 and other video/gamification creation tools
- Experience analyzing and optimizing existing training programs for length/efficiency without sacrificing critical content
- Ability to work in Calgary hybrid (onsite 2-3 days/week)

Nice to Have

- Banking or financial services call center learning experience
- Experience with learning analytics/metrics to drive program improvements

Responsibilities

- Reviews and redesigns onboarding training for recent-hire call center employees
- Identifies opportunities to shorten and streamline the training program without compromising critical learning requirements
- Develops training paths and leverages adult learning methodologies and visual design
- Supports and leads performance sessions, guiding team members through training
- Shadows the call center environment to inform program design
- Analyzes learning metrics and collaborates proactively with the learning team to advance strategic goals

Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

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📌 Senior Instructional Designer to review and redesign new-hire onboarding training for a large call center operation (Calgary; Hybrid) [2026-71] (Edmonton)
🏢 S.i. Systems
📍 Edmonton