Capital One Canada is hiring a senior leader to head Customer Resilience, overseeing collections and recoveries from first contact to post-charge-off resolution. You will drive analytics, architecture, operations, and product/tech roadmaps, leading a cross-functional team of analysts, process managers, operations managers and product managers. This role requires strategic vision, executive communication, and a track record of building capable teams.
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📌 Head of Customer Resilience & Recoveries (Toronto)
🏢 Socket.dev
📍 Toronto
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