Toronto, ON | On-site Full time | Monday–Thursday (8:30 a.m. – 5:00 p.m.) Friday (8:30 a.m. – 3:00 p.m.)

Our client, Union Hearing Aid Centre (UHAC), is looking for a Support Specialist for their Cochlear and MED-EL teams. This role is ideal for an experienced administrator who enjoys client interaction, healthcare operations, and working in a collaborative, patient-focused environment.

This is an existing vacancy and is conveniently located in the heart of downtown Toronto easily accessible by the TTC.

The Opportunity

In this role, you will serve as a Canadian representative supporting Cochlear and MED-EL products and services, ensuring processes run efficiently across order management, billing, inventory compliance, and client support.

Key Responsibilities

- Manage patient and third-party purchases
- Complete orders for Cochlear and MED-EL products
- Prepare month-end statements for head office
- Maintain Health Canada compliance for inventory and recent device launches
- Support new device launches across Canadian Cochlear Implant centres
- Provide exceptional customer service (in person, phone, and email)




- Process registration cards and warranty returns
- Coordinate shipping, tracking, and logisticsOrder and maintain stock for the practice

What You Bring

- Post-secondary education or equivalent professional experience
- Experience with medical devices or healthcare products
- Knowledge of third-party billing (ODSP, ACSD, DVA, WSIB) considered an asset
- Strong administrative and customer service skills
- Proficiency with databases and Microsoft Office
- Strong multitasking and prioritization abilities
- Exceptional accuracy and attention to detail

Founded in 1922, Union Hearing Aid Center was the first hearing aid office in Toronto. Now, over 100 years later, the practice has grown to include 20 staff members, including Audiologists, Hearing Instrument Specialists and dedicated support staff who help service over 17,000 satisfied patients.

Union Hearing Aid Centre is an equal chance employer committed to diversity, inclusion, and accessibility. Accommodations are available upon request throughout the recruitment process.

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