Job Description

We are seeking an Intermediate ServiceNow Developer with 3–5 years of experience developing and customizing solutions on the ServiceNow platform. This individual will be responsible for designing, developing, troubleshooting, and enhancing ServiceNow applications while supporting enterprise-wide business initiatives.

The successful candidate will have a strong understanding of ServiceNow architecture, development best practices, integrations, and scripting. They will work independently on moderately complex development efforts while collaborating with stakeholders, performing code reviews, supporting integrations, and mentoring junior developers when required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements





Experience & Platform Knowledge

- 3–5 years of hands‑on ServiceNow development experience
- Strong understanding of ServiceNow architecture, data model, and development best practices
- Proven experience developing and customizing solutions on the ServiceNow platform
- Experience designing and implementing workflows, integrations, and custom applications

ServiceNow Modules Experience

- ITSM
- ITOM
- ITAM
- CSM
- GRC
- HRSD / HR Management

Certifications

- Certified Implementation Specialist (CIS) OR Certified Integration Specialist

Minimum of two ServiceNow Micro-Certifications, such as:

- Application Developer – Process Creator
- Application Developer – User Interface Creator
- Integration Hub
- Service Portal
- Predictive Intelligence

Technical Skills

- Strong JavaScript scripting experience
- Hands‑on experience with GlideRecord API, Ajax, and Jelly
- Experience developing and consuming REST and SOAP web services
- Knowledge of ServiceNow APIs

Development & Quality

- Experience troubleshooting and resolving ServiceNow defects/issues
- Experience performing code reviews and ensuring development quality standards
- Ability to develop custom solutions and integrations independently

Ways of Working

- Experience working in Agile environments
- Familiarity with Service Portal concepts
- Ability to influence stakeholders and facilitate discussions with decision makers
- Robust strategic thinking and interpersonal skills
- Experience working within a large enterprise or matrix organization
- Experience mentoring junior developers

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📌 ServiceNow Developer (Toronto)
🏢 Insight Global
📍 Toronto